1. Important Information About This Legal Contract

1.1 The website www.hairfair.clinic. belongs to the Company named “Nilufer Aesthetics Private Limited”, whose Trade name is “Hairfair”. This Sale Agreement is a legal contract between the Customer and the Company. The Customer accepts this Sale Agreement by making a purchase, placing an order on the Site. The terms and conditions of this Sale Agreement are subject to change without prior notice, except that the terms and conditions posted on the Site at the time the Customer initially places or modifies an order will govern the order in question. This Sale Agreement constitutes the entire agreement between the Customer and Nilufer Aesthetics Private Limited relating to the purchase or sale of products or services on the Site. In the event of any conflict between the terms and conditions stated on your order and this Sale Agreement or any terms and conditions on our invoice, you agree that the provisions of this Sale Agreement and our order shall control.

2. Consequential Damages

2.1 In no event shall Nilufer Aesthetics Private Limited., its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively, ” Nilufer Aesthetics Private Limited “) be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not Nilufer Aesthetics Private Limited has been advised of the possibility of any such damages.

3. Terms of Service

3.1 Nilufer Aesthetics Private Limited reserves the right to refuse to sell product or provide service to anyone, at its own discretion in such situation, details of the same will be informed on the email captured along with the purchase order and refund of the amount transacted will be refunded back to to the payer on his / her intimation either be refund Or by other Suggested means of money transfers authorized by law.

4. Credit Card Purchases

4.1 The term “credit card holder” as used in these terms and conditions is defined as the person or entity in whose name the credit card was issued by the bank or financial institution that appears on the credit card. When you complete an online purchase from www.hairfair.clinic using a credit card for payment, you agree to the following terms and conditions:

  • 4.1.1 Should you have a problem with your purchase, you will contact Nilufer Aesthetics Private Limited to allow us to resolve the problem before contacting either the financial institution that issued the credit card or the credit card company.
  • 4.1.2 To threaten a chargeback to alter purchase price after an order is placed is extortion; it is a felony and a Federal offense. Fraudulent use of credit cards will be investigated and reported to your local police, your local bank, and our merchant service. We will prosecute to the full extent of the law.
  • 4.1.3 An unauthorized credit card charge back after an order has been placed is known as friendly fraud or chargeback abuse, even if you are the owner of the card, it is theft and still fraud. We will dispute the chargeback with proof of delivery and, as required, file a report with the police.
  • 4.1.4 Original orders processed in error, improper address, wrong phone number, declined or expired card, etc. will require that new order only be shipped to the billing address of the credit card.
  • 4.1.5 We accept only those credit cards mentioned on the product ordering screens as the payment options for your purchase.

5. Credit Card Charge Backs

5.1 Nilufer Aesthetics Private Limited is proud to say that we have never once had a customer rightfully chargeback a purchase made online on our website www.hairfair.clinic. A criminal or fraudulent chargeback is when the credit card holder orders and receives products or services, then intentionally reverses the charge, this new form of credit card fraud is a theft. Fraudulent charge backs hurt honest customers by forcing online merchants to raise prices to cover cost or delay shipping when a request is made to ship without a signature.

5.2 Credit card fraud is a felony and we will aggressively prosecute anyone attempting to misuse a credit card number. We track every transaction and will use all means available to prosecute persons attempting fraud.

6. Prices, Charges and Payment

6.1 All prices are in INR. Nilufer Aesthetics Private Limited reserves the right to change the prices of products sold on this web site at any time.

7. Our Complaint Process

7.1 Where ever possible, we will attempt to resolve your complaint at the first point of contact. You can contact us at the following contact number Ms. Shilpa Sarah Paul 844 844 86 55. If we are unable to resolve your complaint at the first point of contact, you may put this up to us on email to the id: hello@hairfair.clinic. We will undertake a detailed case study of your complaint and provide you with our findings. If you are satisfied with our proposed decision or actions, we will close your complaint. However, if you are not satisfied with our proposed decision or actions, we will record this, and provide you with information on how to escalate your complaint, to the Legal Court in India having Jurisdiction at Ernakulam, Kerala.For any general query call at or mail to OurTeam will get back to you within 24 Working hours.

8. Professional Service Indemnification

8.1 You expressly agree to indemnify, hold harmless, and defend Nilufer Aesthetics Private Limited against lawsuits, claims, costs associated with defense or accusations, and hold us and (as applicable) our parent, subsidiaries, affiliates, officers, directors, agents, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this agreement, or services ordered by you, which may prove to be in violation of any law or infringement on the intellectual rights of a third party.

9. Contacting Smart

9.1 For any general query call at 844 844 86 55 or mail to hello@hairfair.clinic. OurTeam will get back to you within 24 Working hours.